{"id":508,"date":"2014-03-15T10:45:37","date_gmt":"2014-03-15T14:45:37","guid":{"rendered":"http:\/\/www.kafraco.com\/blog\/?p=508"},"modified":"2014-03-15T10:45:37","modified_gmt":"2014-03-15T14:45:37","slug":"extreme-phone-politeness-pays-off","status":"publish","type":"post","link":"https:\/\/www.kafraco.com\/blog\/2014\/03\/extreme-phone-politeness-pays-off\/","title":{"rendered":"Extreme Phone Politeness Pays Off"},"content":{"rendered":"

When I was a teenager, I lived with my grandmother for a few years. One of the many things she stressed was good phone etiquette. To this day, my siblings and I have extraordinary good phone speaking voices. My mother and her siblings also have great phone manners, so this is something that goes back a long way.<\/p>\n

When I call Patti at work, her coworkers always know it’s me simply because of how I talk when they answer the phone. For example, if they say “Hello, [company where she works], how can I help you?”, I will reply with “Hello, may I please speak to Patti?” and they say “Sure, Derek, hold on a second.”<\/p>\n

On those occasions when they will give their name, I say “Hello [name of coworker], my name is Derek, may I please speak to Patti?”<\/p>\n

It’s just something that has happened in the ten years she has been working there.<\/p>\n

Today, the phone must have been busy because someone answered “Hello [company where she works], can you hold please?” I responded with “Yes, ma’am.” After the briefest of pauses, the young lady on the other end of the line said “You probably want to speak to Patti, don’t you?” I smiled and said “Yes, please.”<\/p>\n

It pays to be polite and professional sounding on the phone.<\/p>\n

\"Vintage<\/a>
This is like the rotary phone my grandmother used to have. Only it was on an opposite wall.<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"

When I was a teenager, I lived with my grandmother for a few years. One of the many things she stressed was good phone etiquette. To this day, my siblings and I have extraordinary good phone speaking voices. My mother and her siblings also have great phone manners, so this is something that goes back […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[27],"tags":[115,114],"class_list":["post-508","post","type-post","status-publish","format-standard","hentry","category-posts","tag-etiquette","tag-phone"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p1x9C8-8c","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.kafraco.com\/blog\/wp-json\/wp\/v2\/posts\/508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kafraco.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kafraco.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kafraco.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kafraco.com\/blog\/wp-json\/wp\/v2\/comments?post=508"}],"version-history":[{"count":1,"href":"https:\/\/www.kafraco.com\/blog\/wp-json\/wp\/v2\/posts\/508\/revisions"}],"predecessor-version":[{"id":509,"href":"https:\/\/www.kafraco.com\/blog\/wp-json\/wp\/v2\/posts\/508\/revisions\/509"}],"wp:attachment":[{"href":"https:\/\/www.kafraco.com\/blog\/wp-json\/wp\/v2\/media?parent=508"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kafraco.com\/blog\/wp-json\/wp\/v2\/categories?post=508"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kafraco.com\/blog\/wp-json\/wp\/v2\/tags?post=508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}